Retningslinjer for angrerett

Refund Policy

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item is damaged or defective upon arrival.
  • The wrong item was sent.
  • The order was not delivered as promised.

To be eligible for a refund, the item must be unused and in the original packaging.

2. Refund Request Process

To request a refund, follow these steps:

  1. Contact us within 14 days of receiving your order.
  2. Provide your order number and a clear photo of the issue.
  3. Our team will review your request and respond within 5 business days.

3. Refund Approval & Processing

  • If your refund is approved, it will be processed within 7 business days.
  • The amount will be credited to your original payment method.
  • Shipping fees (if applicable) are non-refundable.

4. Non-Refundable Items

Certain items are not eligible for refunds:

  • Gift cards
  • Personalized or custom-made items
  • Clearance or final sale products

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your bank or credit card provider (processing times vary).
  • If you still have issues, reach out to us.

For any further questions, feel free to contact our support team.